Refund Policy Overview

Products ordered do not allow returns or exchanges for changes of mind, wrong sizes, colors, or styles. Refunds process only for verified manufacturing defects, delivery damage, or incorrect shipments within 20 days of delivery after investigation.

Eligible Reasons

Refunds qualify under these specific manufacturing or delivery issues, confirmed by clear evidence:

  • Print Defects: Faded, smudged, misaligned, or missing prints beyond 0.5-inch tolerance; incorrect colors not matching design preview.

  • Fabric/Material Issues: Tears, holes, stains, or faulty stitching present before use; wrong fabric type or quality.

  • Size/Measurement Errors: Significant deviations from listed specs (e.g., 2+ inches off); include size tag photos with ruler.

  • Wrong Product Shipped: Different item, design, or variant than ordered.

  • Delivery Damage: Crushed packaging causing product harm, shown in unboxing video and outer box photos.

  • Lost Shipments: Full/partial refund after carrier confirmation (20 days investigation).

Minor color variations due to screens, normal wear, or customer errors do not qualify.

Step-by-Step Refund Process

Follow these steps to request a refund efficiently:

  1. Raise your refund request within 7 days of delivery and document issues right away.

  2. Copy, edit, and email the template below to support@crazyquirk.com with your details and attachments.

  3. Expect confirmation/refund in 10-15 business days post approval to your original payment account.

  4. Track status through email replies; replacements ship if available and preferred.

Email Template (Copy & Edit):

Subject: Refund Request - Order ID #[Your Order ID]

Dear CrazyQuirk Support, 

I am requesting a refund for my order due to [describe issue, e.g., print defect on t-shirt]. 

Order Details: 

  1. Order ID: [Your Order ID]
  2. Delivery Date: [Date received]
  3. Product: [Item name, size, color]
  4. Payment Method: [UPI/Card ending XXXX]
Issue Description: [Detailed explanation] Attached: [List files, e.g., photos of defect from all angles, size tag, unboxing video] Preferred Resolution: [Refund / Replacement]

Thank you,
[Your Full Name]
[Your Email]
[Your Phone Number]
[Shipping Address]

Required Proof

Include these attachments for quick review:

  • Order ID screenshot and invoice.

  • Multiple-angle photos of item flat with ruler, defect close-ups, and size tag.

  • Packaging/delivery photos or unboxing video for damage claims.

Exclusions

No refunds for sizing mistakes, color preferences, or wear. Shipping fees remain non-refundable.