Refund Policy Overview

💚 Our Promise to You

At CrazyQuirk, every order is made with care — and we stand behind every product we send. If something arrives damaged, defective, or not what you ordered, we’ll make it right. No stress, no runaround.

✅ What We Cover vs. ❌ What We Don’t

✅ We’ve Got You Covered	❌ Not Eligible
🔧 Manufacturing defects (print, fabric, stitching)	🔄 Change of mind or wrong size ordered
📦 Wrong item or variant shipped	🎨 Minor colour variations due to screen differences
💥 Delivery damage (with photo evidence)	🧵 Normal wear and tear after use
📩 Lost shipments (after carrier investigation)	🚚 Shipping fees (non-refundable)

📋 Eligible Reasons for a Refund

We process refunds for the following verified issues, confirmed with clear photographic evidence:

🖼️ Print Defects — Faded, smudged, misaligned, or missing prints beyond 0.5-inch tolerance; colours significantly different from the design preview.
🧵 Fabric or Material Issues — Tears, holes, stains, or faulty stitching present before use; wrong fabric type or quality delivered.
📏 Size or Measurement Errors — Significant deviations from listed specs (2+ inches off); please include size tag photos with a ruler.
🔄 Wrong Product Shipped — A different item, design, or variant than what you ordered.
💥 Delivery Damage — Packaging damage that caused harm to the product, shown with clear photos of the item and outer packaging.
📩 Lost Shipments — Full or partial refund after carrier confirmation (allow up to 20 days for investigation).

📧 How to Request a Refund

It’s simple — just follow these 4 steps:

🔵 Step 1 — Report within 7 days of delivery.
Document the issue immediately with clear photos as soon as you notice it. Don’t wash or use the item before reporting.

🔵 Step 2 — Email us at support@crazyquirk.com.
Use the template below and attach all required proof. The more detail you provide, the faster we can help.

🔵 Step 3 — We review your request.
We’ll respond within 3–5 business days. We may ask for additional information if needed.

🔵 Step 4 — Resolution.
Approved refunds are processed within 10–15 business days to your original payment method. Replacements ship within 7–10 business days of approval.

📝 Email Template

Copy, fill in your details, and send to support@crazyquirk.com:

Subject: Refund Request - Order #[Your Order ID]

Dear CrazyQuirk Support,

I am requesting a refund for my order due to [describe issue clearly].

Order Details:
- Order ID: [Your Order ID]
- Delivery Date: [Date received]
- Product: [Item name, size, colour]
- Payment Method: [Card ending XXXX / UPI / etc.]

Issue Description:
[Detailed explanation of the problem]

Attached:
[List your files, e.g., photos of defect, size tag photo, packaging photos]

Preferred Resolution: [Refund / Replacement]

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
[Your Shipping Address]